I've been using the "basic stuff" from LaTeX for slightly more than a year for university, but now I try to use a template from LaTeX Templates. When I try to compile the downloaded TeX file, I get a lot of (fatal) error messages because the packages which should be used can't be found, e.g.,

file 'lettrine.sty' not found

I use Texmaker and MiKTeX and found out I had to update MiKTeX, but when I want to update, I get an error message from the update wizard:

The operation could not be completed for the following reason: Windows API error 5: Acces denied. Details: C: Can anyone help?

  • Welcome to TeX.sx! have you seen How do I update my TeX distribution?
    – cmhughes
    Apr 8, 2013 at 18:52
  • 1
    I had this problem once and @sevenkul’s answer at Windows API error 5: "Access is denied" when trying to compile TikZ picture fixed it for me. Does that help?
    – doncherry
    Apr 8, 2013 at 19:08
  • Thank you, it finally worked. Apparantly for some strange reason my program files not only contain a MiKTeX 2.9 folder but also a MiKTeX 2.9_2 and a MiKTeX 2.9_3 folder, and I also needed to change the security settings for the last two of them to make the update succeed.
    – Wouter
    Apr 8, 2013 at 20:47
  • @Wouter Glad it works; we’ll close this question as a duplicate then, just to keep things tidy. As for the multiple folders: That sounds like there are several (at least attempted) installations on your machine, could that be the case? You can check under control panel→programs. If this turns out to be the case and you’re comfortable with stuff like this, I’d recommend uninstalling all existing installations, thoroughly cleaning up with a tool like CCleaner or Advanced SystemCare, and then installing MiKTeX again. But most likely, things are gonna work the way they are now.
    – doncherry
    Apr 8, 2013 at 22:42

1 Answer 1


As per question *.sty file not found, question media9.sty not found and How often do I have to synchronize MikTeX?, you should try these things:

  1. Load the package manager as administrator and try to download the package

  2. Refresh the FNBD

  3. Synchronize MikTeX

  • When a package is freshly installed you do not have to “synchronize” again.
    – Speravir
    Apr 8, 2013 at 19:42

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