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On overleaf.com, Windows 7 PC, my LaTeX files are compiling with no warnings or errors. The PDF is being created OK also.

I keep getting the following error when I attempt do download as zip:

Sorry, the export failed. Please try again; note that you may have to make a change to your project first. If this problem persists, please contact us.

First tried, searching on-line for the error text. Drew a blank.

Second searched https://tex.stackexchange.com. Drew a blank.

As the compiler is generating neither errors nor warnings and I have successfully downloaded zip-files up to now, I haven't a scooby where to start looking.

  • 1
    This seems to be a problem with the overleaf server, I'm not sure that anybody but their administrators can be helpful... – yo' Aug 8 '15 at 18:31
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    I would tend to agree with @yo'. If the problem persists, do as the error message say: overleaf.com/contact – Torbjørn T. Aug 8 '15 at 18:36
  • @Torbjørn T, it does persist but only for one report. Will contact them. – Hilary Aug 9 '15 at 13:23
  • @yo' nothing else for it. Will do. – Hilary Aug 9 '15 at 13:24
  • I had added an abstract to the document just before this error started. Wondering if this could have pushed it over some size limit, I checked all my input files and found 3 unused PNG files. I deleted them and the zip downloaded fine. It must have been some sort of size limit issue. I will wait until I hear back from the Overleaf admins to confirm before posting as the answer. – Hilary Aug 9 '15 at 13:59
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Sorted. It was a file size/timeout issue.

I contacted the administrators as suggested, including a link to the project in question. They increased my timeout limit. That resolved the issue.

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