On overleaf.com, Windows 7 PC, my LaTeX files are compiling with no warnings or errors. The PDF is being created OK also.

I keep getting the following error when I attempt do download as zip:

Sorry, the export failed. Please try again; note that you may have to make a change to your project first. If this problem persists, please contact us.

First tried, searching on-line for the error text. Drew a blank.

Second searched https://tex.stackexchange.com. Drew a blank.

As the compiler is generating neither errors nor warnings and I have successfully downloaded zip-files up to now, I haven't a scooby where to start looking.

  • 1
    This seems to be a problem with the overleaf server, I'm not sure that anybody but their administrators can be helpful... – yo' Aug 8 '15 at 18:31
  • 3
    I would tend to agree with @yo'. If the problem persists, do as the error message say: overleaf.com/contact – Torbjørn T. Aug 8 '15 at 18:36
  • @Torbjørn T, it does persist but only for one report. Will contact them. – Hilary Aug 9 '15 at 13:23
  • @yo' nothing else for it. Will do. – Hilary Aug 9 '15 at 13:24
  • I had added an abstract to the document just before this error started. Wondering if this could have pushed it over some size limit, I checked all my input files and found 3 unused PNG files. I deleted them and the zip downloaded fine. It must have been some sort of size limit issue. I will wait until I hear back from the Overleaf admins to confirm before posting as the answer. – Hilary Aug 9 '15 at 13:59

Sorted. It was a file size/timeout issue.

I contacted the administrators as suggested, including a link to the project in question. They increased my timeout limit. That resolved the issue.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.