I am completely new to using LaTex (I just started a week ago), and I'm using the templates posted on this website. I downloaded all the files, including the .bib file and the .cls file and they are all in the same directory. I am able to compile and display the .tex file, but when it appears, all citations have a [?] in them.
I'm not sure what I'm supposed to do. I'm sure there's a step I'm missing... perhaps there is a special way to use TexShop to make it work? Or am I supposed to use another program? Any help would be greatly appreciated.